—RETURNS POLICY—

Please inspect all merchandise upon receipt to ensure you have received the correct product.

To Request a return, contact your Sales Associate for a Return Merchandise Authorization number (RMA).  Please provide the date and invoice number for the merchandise involved, as well as the reason for the request.

Please note…

Our drivers are not authorized to pickup returns without the above information (the issuance of the RMA number is not a credit). Approved credits will be issued upon the return and inspection of merchandise and will only be issued for merchandise that have a RMA number. All returned merchandise must adhere to the following criteria in order for a credit to be issued.

No returns will be accepted without prior authorization and compliance with the following product handling standards:

  • Inspect all products upon receipt
  • Keep products in appropriate climate until pick up
  • Return in the original packaging

The following products are non-returnable:

  • Holiday-specific items
  • Closeout merchandise
  • Processed products
  • Special order items

Feedback and details of product dissatisfaction help us to better understand issues associated with returns.  Our goal is to assure your satisfaction and maintain your confidence.  We may contact you to obtain your valuable input.

Fresh Flowers & Fruit

 

Must be returned within 24 of receipt.

Plants & Botanicals

 

Must be returned within 24 of receipt.

Supplies & Books

 

Must be returned within 48 hours (2 business days) of receipt.

—FREQUENTLY ASKED QUESTIONS—

Coming soon!

—PRIVACY POLICY—

Our commitment to privacy:

All information gathered on our website is used for internal purposes only. We do not sell, distribute or share any information to an outside party. When you send confidential information to us on our website, a secure server encrypts all information you input before it is sent to us. The information is scrambled en route and decoded once it reaches us for processing.

How do we use this information?

How do we use the information you provide us? We use personal information for processing orders, employment determination, and customer service and to notify customers of changes or promotions in regards to DVFlora.

If you have any questions regarding this policy, please Contact Us.