RETURN POLICY

Please inspect all merchandise upon receipt to ensure you have received the correct product. To request a Return, contact your Sales Associate for a Return Merchandise Authorization Number (RMA) . Please provide the date and invoice number for the merchandise involved, as well as the reason for the request. Our driver will not be authorized to pickup your return without this information. The issuance of the number is not a credit. Credit will be issued upon the return and inspection of merchandise and will only be issued for merchandise that has a Return Merchandise Authorization Number. All returned merchandise must adhere to the following criteria in order for a credit to be issued.

Fresh Flowers & Fruit – within 24 hours of receipt

· Keep products in appropriate climate environment until pick up.

· Return in original packaging.

· If you have cut and processed your product, your sales representative must be made aware prior to requesting a RMA #.

Botanicals – within 24 hours of receipt

· Return in original container or sleeves.

Supplies – within 2 business days (48 hours) of receipt

· Return items in their original manufacturer’s container, carton, or case.

· Supply merchandise that is purchased as a full case must be returned as such.

 (Does not include items that have been re-packed at DVWF.)

The following items are non-returnable:

· Holiday-specific after the holiday

· Closeout merchandise

· Processed products

· Special order items

Feedback and details of dissatisfaction help us better understand issues associated with returns. Our goal is to assure your satisfaction and maintain your confidence. We may contact you at times to obtain your valuable input.

We would also like to hear from you! You can contact us at: quality@dvwf.com

The Quality Assurance Team

Delaware Valley